Our Services

Our services span the entire lifecycle of an IT and/or Telecommunications project: planning, requirements analysis, design, procurement, installation, training and maintenance.

CAEI, Inc. is an Information Technology & Telecommunications systems integration firm located in the DC Metro area.

CAEI, Inc. provides Management Consulting and Professional Services founded on the principles of management and technical excellence.

CAEI, Inc. is a minority-owned and operated business that offers competitive pricing to our clients in the private as well as public sectors nationwide. We can also provide TS/SCI security clearance personnel for intelligence and C4ISR clients.

We provide professional management and technical guidance, hands-on expertise and a systematic approach to managing and supporting projects and assignments. We apply state-of-the-art technology to help our clients achieve their program and project goals. Our management and technical talent give us the flexibility to respond to the needs of small as well as large diverse clients. Our commitment to excellence is steadfast to ensure that we meet and/or exceed our clients' expectations.

Contact Center

CAEI provides the following services for call centers and help desks.

  • Help Desk Tier I, II & III Support
  • Customer Care & Relations
  • Collections
  • Workload Scheduling & Forecasting
  • Quality Assurance & Optimization
  • Training
  • Technical Support
  • Billing Support
  • Customer Retention
  • Inbound/Outbound Sales
  • Integrated Web Chat
  • Executive Appeals
  • Back Office Support

call center 50

Infrastructure

CAEI provides installation and support services for all major unified communications technologies including Cisco, Avaya, Nortel, NEC, Genesys and Siemens. We also support systems for voice/ screen recording, IVR, ACD, ECR, workforce management and video conferencing.

    Recommendation of PBX/Key Systems
    Installation & Maintenance of Telephone Switching Systems
    Video Conferencing Systems Installation & Maintenance
    System Design Support
    Installation
    Training
    Hardware/Software Operation and Maintenance Support
    System Moves, Adds, and Changes
    Traffic Analysis

IT Security

CAEI’s Information Security Services are specifically designed to effectively assist our clients with improving their security posture.  We leverage our extensive knowledge of real world threats and vulnerabilities, along with our in-depth knowledge of Governance, Risk and Compliance (GRC).  Our highly experienced security personnel utilize best-of-breed proprietary tools, techniques and methodologies to provide our clients with cost-effective solutions that substantially reduce inherent risks in todays connected world.

CAEI provides a complete range of security and GRC professional services:

    Security Consulting and Engineerin
    Virtual Chief Information Security Officer (V-CISO)
    Long and Short Term IT Security & Privacy Staff Augmentation
    Industry Focused Programmatic Assessments (PCI-DSS, FERPA, FISMA, HIPAA, GLBA, etc.)
    Technological Assessment Services (Internal & External Vulnerability Scans, Pen-Tests, Application Security Assessments, Code Reviews, etc.)

Our expertise: Our team, which regularly conducts technology needs analyses and GAP assessments is composed of highly qualified personnel who have extensive training and experience in the following security disciplines:

    Architecting and Deploying Secure Remote Access Solutions
    External & Internal Network Vulnerability Assessments
    Mobile and WiFi Access Vulnerability Assessments
    Policy and Procedure Evaluation and Development
    Physical Security Evaluations
    Security Awareness Programs

it

IT Strategy

An '''IT strategy''' is the overall plan that delivers objective(s) with underling principles and tactics that collectively drive the use of technologies within a Business or organization. The IT Strategy document is limited without its associated and enabling IT Strategic Roadmap. The IT Roadmap provides the sequential steps and resources (people, processes and technologies) needed to achieve the IT and Business strategic objectives. CAEI has not only help clients develop and mature IT Strategies to IT Roadmaps, we have also helped our clients execute them.

AT CAEI, we have highly skilled management and technical consultants that can assist you in:

  • IT Strategy and Roadmap
  • Enterprise Architecture Strategy
  • IT Organizational Strategy
  • Application Portfolio Rationalization and APM Strategy
  • IT Outsourcing Strategy
  • Infrastructure Strategy

Application Development

“Application Development is the development and integration of technologies, tools and technical architecture that deliver a set of capabilities. Application Management is a combination of provisioning services for an application and support for application systems throughout their lifecycle.”

CAEI combines both of these capabilities to provide a full range of Applications Development & Management services from assessment to transformation. CAEI has extensive applications integration expertise to solve our customers IT situations. Our Applications Development & Management capability can deliver these services on-site or virtually:

  • User Experience Management
  • Applications Strategy, Rationalization & TCO Assessment
  • Solution Design, Build, Test, Deploy & Release
  • Applications Platform Consolidation
  • Applications Portfolio Management Processes
  • License Rationalization
  • Applications Retirement, Migration and/or Modernization
  • Applications Maintenance & Support
  • Software Engineering

CAEI has the unique capability to tailor our services solution to provide exactly what our customers ask and delivery that capability to solve our customer’s requirements.

Systems Integration

Typically, CAEI as a systems integrator, has program or project management responsibility, which includes overall management for delivery of the end product.

Typical tasks of Systems Integration Projects:

    Total project management
    Process feasibility and trade-off studies
    Business process and systems design
    Selection/configuration of equipment and networks
    Change management
    Installation of equipment and software
    Testing and demonstration of system
    System acceptance
    Documentation
    Client staff training

asurge20130918 21

×

Log in